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Péter Gedeon:
Market and Trust
in the Mobile Information Society
Abstract
By creating market co-ordination, modern
society brought about a complex economic system based on impersonal relations
among individuals. In order to stabilize inter-personal transactions in
the modern economy, the trust resided in personal relationships is substituted
for by trust in money. Indeed, the personal confidence felt toward members
of the community is replaced by confidence in money. Mass production dividing
work processes into homogeneous entities and turning out standardized products
fitted well in to the logic of regulation requiring mainly impersonal trust.
In mass production, the single units of products, of the workforce as well
as of the consumer became replaceable with one another. The market of mass
production did not require personal relations and personal trust between
the actors. By contrast, in the new production and regulation paradigm
that builds on the introduction of information technology and supplants
mass production the mass consumer has become an individualized and personalized
consumer with whom the seller must build up personal contacts owing to
the pressure of market-driven competition. The importance of trust between
seller and buyer will be enhanced. In this new paradigm of production and
regulation accomplishing the mass customization of products the prevalence
of impersonal trust in money is supplemented in market transactions with
an aspiration to personal relationships. As a result of these two tendencies,
the market is now governed by the principle of "impersonal intimacy" –
the impersonal as personal. The appearance of the mobile phone spawns between
the actors of the market a relationship even more personal and more direct
than that spawned by the internet. In addition, by means of the mobile
phone the sellers are able to customize the commodities of mass production
along the dimensions of locality. Information technology, then, clears
the way not only for electronic commerce but for the advent of electronic
money as well. The spontaneous emergence of electronic money may question
the role of nation states in the process of money-making. Also, the mobile
phone is readily applicable for mediating micro-payments bound to locality.
Information technology makes possible not only the customization of mass
production but also that of money mediating the exchange of goods and services.
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